Certified Sales Professional [CSP] Self Paced

The Certified Sales Professional (CSP) course is designed to empower individuals with the knowledge, skills, and strategies required to excel in the competitive field of sales. This program covers essential aspects of corporate sales, customer analysis, emotional intelligence, and sales analytics to provide participants with a comprehensive understanding of modern sales practices. Through interactive sessions, case studies, and real-world applications, participants will learn to manage key accounts, optimize sales territories, and develop competencies necessary for showroom and retail sales management. The CSP course is ideal for sales professionals aiming to enhance their performance, drive revenue growth, and establish long-term client relationships.

- Introduce the fundamental principles of corporate sales and account management.
- Develop the ability to analyze customer needs and craft tailored sales plans.
- Equip participants with skills in emotional intelligence to enhance sales effectiveness.
- Provide insights into key account management and client relationship building.
- Explore the lifecycle of a salesperson and strategies for sustained success.
- Train participants in sales analytics and reporting for data-driven decision-making.
- Enhance skills in managing sales calls and customer interactions effectively.
- Develop sales competencies aligned with 21st-century selling techniques.
- Introduce best practices for showroom sales and retail territory management.
- Prepare participants to lead sales initiatives and achieve organizational objectives.

Corporate Sales essentials

Customer Analysis % Sales Planning

Emotional Intelligence for Sales Success

Key Account Management

Life Cycle of a Sales Person

Sales Analytics & Reporting

Sales Call Management

Sales Competencies for 21st Century Selling

Show Room Sales Management

Territory Management & Retail Sales Essentials

Pre-Course Assignment

10 Practical Focus Module
01 Reference Book
Post Completion:
- Electronic Certificate
- Digital Badge via Credly.com
- Printed Certificate available

Customer Analysis and Planning:

Ability to assess customer needs and craft effective sales strategies.

Emotional Intelligence:

Proficiency in managing emotions and building strong client relationships.

Sales Analytics Expertise:

Skills to analyze sales data and use insights for decision-making.

Key Account Management:

Competence in handling and growing relationships with high-value clients.

Sales Call Management:

Expertise in conducting sales calls and navigating customer interactions effectively.

Retail and Showroom Sales Management:

Knowledge of optimizing operations and customer experience in retail settings.

Sales Leadership:

Capability to lead sales teams and drive organizational sales success.

Territory Management:

Skills in managing sales territories to maximize market coverage and revenue.

Upon completing this course, participants will be able to:
Explain the core concepts and strategies of corporate sales.
Conduct customer analysis to identify needs and preferences.
Design and implement effective sales plans based on data and insights.
Utilize emotional intelligence to build trust and rapport with clients.
Manage key accounts to drive customer satisfaction and retention.
Analyze sales performance using advanced analytics and reporting techniques.
Handle sales calls with professionalism and achieve desired outcomes.
Apply contemporary sales competencies to adapt to changing market demands.
Optimize retail and showroom sales operations to enhance customer experience.
Lead and mentor sales teams to achieve organizational sales targets.

Features:

Features:
Duration: 4 Months
Short Video Materials: Yes
Mode of Learning: Self-Paced

Exam Method:

Number of Exams: 01
Number of Questions: 03 Written Questions
Duration: 60 Minutes
Total Marks: 100
Pass Mark: 70%

Assignment:

Total Assignments: 06
01 Pre-Course Assignment (Learning Purpose)
03 Class Based Assignment
- Total Marks: 100
- Pass Mark: 70%
01 Capstone Projects
- Total Marks: 300
- Pass Mark: 70%

Name: John Mwangi
Designation: Sales Executive
Country: Kenya
"The Certified Sales Professional course helped me sharpen my sales skills and understand the psychology behind customer decision-making. The strategies I learned have increased my closing rates significantly. This course is perfect for anyone in sales!"

Name: Bongiwe Dlamini
Designation: Key Account Manager
Country: South Africa
"This course provided a fresh perspective on sales techniques and relationship management. The focus on building trust with clients and handling objections was particularly valuable. I now feel more confident in my ability to achieve my sales targets."

Name: Kwesi Asare
Designation: Business Development Officer
Country: Ghana
"The CSP course exceeded my expectations. It provided practical tools and frameworks for prospecting, negotiating, and closing deals. The African market-specific examples made it even more relevant to my daily work. Highly recommended!"

Name: Fatou Diarra
Designation: Sales Manager
Country: Senegal
"The Certified Sales Professional course transformed how I approach sales. From understanding customer needs to crafting compelling pitches, the training was comprehensive and practical. The modules on sales analytics were a game-changer for my team."

Name: Innocent Banda
Designation: Territory Sales Representative
Country: Zambia
"This course gave me the skills to improve my sales performance and manage client relationships effectively. The hands-on approach and actionable tips made it easy to implement what I learned immediately. I’m already seeing great results!"

Certified Sales Professional [CSP] Self Paced